Refunds and cancellation

Last updated: October 30, 2026

This page is part of our Terms of Service. All prices are in US dollars. Paid plans open soon: until then, nothing is charged.

Free taste

You can read the first 3 chapters of each of your first 2 stories for free. No card is needed. The free taste is not a trial: nothing is charged unless you choose to subscribe.

Plans

• Spark costs $6.99, Flame $9.99 and Blaze $14.99, each for 30 days. Fair-use limits apply: we limit how much each account can create in an hour and a day.
• Your plan renews automatically every 30 days, at the same price, until you cancel or change plans.
• Each plan includes a set number of new chapters and scene pictures every 30 days, and a daily limit on chat messages with your characters. Flame and Blaze also include credits every 30 days; Spark does not. The Credits & plan screen shows what each plan includes.
• Changing plans: a higher-priced plan starts as soon as the payment goes through. You pay the difference for the days left in your current 30-day period, then the new price at each renewal. A lower-priced plan starts at your next renewal, and you keep your current plan until then. We always give you at least 7 days' notice of a new renewal price: if you change plans less than 7 days before your next renewal, that renewal is charged at your current price, and the new price (and, for a lower-priced plan, the plan itself) starts at the renewal after it. If you have cancelled, or our payment processor cannot change your plan, you can choose a new plan when your current one ends.
• Before you pay, the Credits & plan screen shows the price, how often it renews and how to cancel.
• After each payment, our payment processor emails you a receipt. Your receipts are also listed under Credits & plan.

Cancel any time

• Cancel online in one step: Credits & plan, then Cancel subscription. No call, form or email is needed.
• Renewal stops at once, nothing more is charged, and you keep access until the end of the 30-day period you have paid for.
• You can also cancel through our payment processor's customer support site, linked from your receipt.
• Deleting your account also cancels your subscription, but it ends your access straight away. If you want to keep reading until the end of the paid period, cancel first and delete your account later.

When we refund a subscription charge

• Your first charge: if you ask within 7 days of your first subscription charge, we refund it in full. Your plan then ends.
• After cancelling: if you were charged after you cancelled, we always refund that charge.
• Duplicates: if you were charged twice for the same thing, we always refund the extra charge.
• Our mistakes: if we charged you for something we failed to provide because of a problem on our side, we always refund that charge.
• Otherwise we do not refund part-used periods. You can cancel at any time and keep access until the end of the period you paid for.

Credit packs

• Packs are one-time payments: 50 credits for $4.99, 120 credits for $9.99, or 300 credits for $19.99. They never renew.
• Credits pay for films, narration and calls. The cost in credits is always shown before anything is made.
• If a film or narration fails, its credits are returned automatically. Live calls are charged for each minute as it starts, and need an active plan.
• Refunds: we refund a credit pack in full if you ask within 14 days of buying it and you have not used any credits since you bought it. When a pack is refunded, its credits are removed.
• Credits do not expire while your account is open, including the credits that come with Flame and Blaze every 30 days.
• If you delete your account, any unused credits are forfeited and are not refunded. Credits have no cash value and cannot be transferred.

How to ask for a refund

• Write to hello@metime.ink from the email you used at checkout, or tell us the date and amount of the charge.
• We reply within 2 business days and settle every refund request within 5 business days. Business days are Monday to Friday.
• Refunds go back to the card or payment method you paid with, through our payment processor. Your bank may take a few more days to show it.

Charges you do not recognise

• Your statement shows a discreet name such as MTI DIGITAL, sometimes together with our payment processor's name. It never says what the charge is for. The exact wording is shown on the Credits & plan screen before you pay, and on your receipt.
• If you do not recognise a charge, please contact us first at hello@metime.ink. We can usually explain it or fix it quickly. If a charge was not made by you, we refund it and cancel the subscription.
• If you dispute a charge with your bank (a chargeback), the plan that charge paid for ends, or the credits from that pack are removed. We may close an account that has a charge disputed without first contacting us, except where the charge was not made by you.
• Nothing on this page, or in our Terms, limits your right to dispute a charge with your card issuer.

Contact

• Inkstone Labs, LLC, a Florida limited liability company
• 7901 4th St N, Ste 300, St. Petersburg, FL 33702
• hello@metime.ink