Support and contact

Last updated: November 2, 2026

We are here to help. Write to hello@metime.ink and we will reply within 2 business days (Monday to Friday). We answer by email.

You can also call +1 844-797-8679 (voicemail; we reply by email within one business day).

Who runs metime

• Inkstone Labs, LLC, a Florida limited liability company
• 7901 4th St N, Ste 300, St. Petersburg, FL 33702
• hello@metime.ink
• +1 844-797-8679 (voicemail; we reply by email within one business day)

Billing and cancelling

• Paid plans open soon. Until then, nothing is charged.
• The plan renews automatically every 30 days until you cancel. Cancel any time in the app: Credits & plan, then Cancel subscription. You keep access until the end of the 30-day period you paid for.
• Payments are handled by our payment processor, which is named on the checkout page and on your receipt. You can also look up a charge, cancel or get billing help on its customer support site, linked from your receipt.
• Your statement shows a discreet name such as MTI DIGITAL. The exact wording is on the Credits & plan screen and your receipt.
• For refunds, see Refunds and cancellation. We settle refund requests within 5 business days.

Your account and data

• Export your stories: Settings, then Account, then Export my stories.
• Delete your account: Settings, then Account, then Delete my account, and type DELETE. This also cancels your subscription.
• Questions about your data or your privacy rights: write to hello@metime.ink. See our Privacy Policy.
• Lost access to your account: if you added a recovery email, use it on the sign-in screen. Otherwise write to us and we will help where we can.

Reporting content

• Use Report on the item: a chapter (story menu, then Manage, then Report a problem), a picture or film (in the gallery or when you open it), a chat reply or a line in a call.
• Or write to hello@metime.ink. You do not need an account.
• We acknowledge complaints within 2 business days and resolve them within 5 business days. If content shows you, or a real person, without consent, we remove it immediately, and never later than 48 hours after a valid request, including weekends and holidays. See Complaints and content removal.

If you are struggling

metime is not a crisis service, and its characters are AI, not people or professionals. If you are in danger, call 911. In the US you can call or text 988 (Suicide & Crisis Lifeline). Elsewhere, findahelpline.com lists free helplines by country. Our AI-generated content page explains what happens if a message you send suggests you may be in crisis.